Shipping & Delivery Policy

Last updated: September 2026

Elemental Hardware, Inc., doing business as Elemental Hardware Enrichment (EHDW) ships project kits and other educational materials to schools, organizations, and individual customers. The following policy applies to all orders unless different shipping terms are expressly stated in a written agreement, quote, or purchase order accepted by EHDW.

Shipping & Processing

Shipping and delivery timelines vary based on order size, product availability, production requirements, destination, and shipping method.

Any estimated ship or delivery dates provided by EHDW are estimates and are not guaranteed unless expressly agreed to in writing.

Customers will be notified when their order has shipped and provided with tracking information when available.

Shipping Charges

Applicable shipping and handling charges will be communicated at checkout, included in the customer's quote or invoice, or otherwise communicated before the order is finalized.

Additional charges may apply to shipments requiring special handling, expedited delivery, freight service, liftgate service, inside delivery, appointment delivery, or other services requested or required by the customer.

Delivery

Orders are considered delivered when the applicable carrier's tracking information or delivery documentation indicates that the shipment was delivered to the shipping address provided by the customer.

Customers are responsible for ensuring that someone is available to receive shipments when necessary and that the delivery location can accommodate the size and method of delivery.

For schools and other organizations, delivery to a mailroom, receiving department, front office, loading area, or other location designated by the organization or carrier constitutes delivery to the customer.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address and any information necessary for successful delivery, including suite numbers, school or organization names, receiving hours, gate instructions, or other delivery requirements.

EHDW is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If a shipment is returned to EHDW because of an incorrect address, refusal of delivery, inability to deliver, or another circumstance outside EHDW's control, the customer may be responsible for the cost of reshipping the order.

Shipping Delays

While we work hard to get orders to customers on time, carrier transit times and estimated delivery dates are not guaranteed by EHDW.

EHDW is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, transportation disruptions, labor disruptions, or other unforeseen events.

If a shipment is significantly delayed, EHDW will assist the customer in working with the carrier when appropriate.

Lost Shipments

If tracking information does not show that an order was delivered and you believe the shipment has been lost in transit, please contact EHDW as soon as possible.

EHDW will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Customers may be asked to provide information or documentation reasonably necessary to complete a carrier claim.

Damaged Shipments

Customers should inspect shipments promptly after delivery.

If a shipment arrives damaged, please notify EHDW within 30 calendar days of delivery and provide:

• The applicable order, invoice, or purchase order number;

• A description of the damage;

• The quantity of items affected; and

• Photos of the damaged product and shipping packaging, when applicable.

Customers should retain the original shipping packaging until EHDW confirms that it is no longer needed, as the carrier may require photographs or inspection of the packaging as part of a damage claim.

EHDW will review the issue and determine the appropriate resolution in accordance with our Product Sales & Replacement Policy.

When damage is limited to individual components, EHDW may provide replacement components rather than replacing a complete product.

Missing Packages After Confirmed Delivery

If carrier tracking indicates that a shipment was delivered but the customer cannot locate it, the customer should first check with their receiving department, mailroom, front office, household members, neighbors, or other individuals who may have accepted the delivery.

Customers should then notify EHDW promptly if the shipment still cannot be located.

EHDW will assist with available carrier information and claims when appropriate. EHDW cannot guarantee replacement of shipments that have been confirmed as successfully delivered by the carrier.

Refused or Undeliverable Shipments

Because EHDW sales are final, refusing delivery does not cancel an order or make the order eligible for a refund.

If an order is refused, returned as undeliverable, or returned to EHDW due to circumstances outside EHDW's control, the customer may be responsible for any return shipping, storage, handling, and reshipping costs incurred.

Freight & Large Deliveries

Large orders may be shipped by pallet, freight, or another commercial delivery service.

Customers are responsible for providing accurate information regarding delivery requirements and ensuring that their location can receive the shipment.

Additional charges resulting from customer-requested or customer-required services, including liftgate service, inside delivery, limited-access delivery, redelivery, storage, or delivery appointments, may be charged to the customer when not included in the original shipping arrangement.

Customers receiving freight shipments should inspect the shipment for visible damage before accepting delivery and note visible damage on the carrier's delivery documentation whenever possible.

Relationship to Our Sales & Replacement Policy

Shipping issues involving missing, damaged, defective, or incorrectly fulfilled components will be resolved in accordance with EHDW's Product Sales & Replacement Policy.

Shipping delays, refused deliveries, or unsuccessful delivery attempts do not make an otherwise final-sale order eligible for return or refund.

Questions or Shipping Issues

If you have questions about an upcoming shipment or need to report a shipping issue, please contact EHDW and include your order, invoice, or purchase order number so that we can assist you.