Product Sales & Replacement Policy

Last Updated: September 2026

At Elemental Hardware, Inc., doing business as Elemental Hardware Enrichment (EHDW), we stand behind the quality and completeness of our instructional materials. Because our materials and kits contain multiple components prepared for hands-on assembly, all sales are final.

This policy applies to all purchases, regardless of order quantity, including individual project kits, class sets, bulk orders, and instructional materials purchased by schools, charter schools, educational programs, organizations, or other customers.

All Sales Are Final

EHDW does not accept returns or exchanges and does not provide refunds for purchases.

Customers are responsible for confirming product selection, quantities, and other order details before placing or approving an order.

Missing, Damaged, Defective, or Incorrect Components

We stand behind the quality and completeness of the instructional materials we ship.

If an item arrives with a component that is missing, damaged, defective, or incorrect, please notify EHDW within 30 calendar days of delivery.

EHDW will review the issue and, when appropriate, provide a replacement for the affected component at no additional cost to the customer.

When an issue can be resolved by replacing an individual component, EHDW will provide the necessary replacement component rather than replacing or accepting a return of the complete project kit.

EHDW will cover reasonable shipping costs associated with replacement components provided to correct materials that were missing, damaged, defective, or incorrectly fulfilled by EHDW.

Requesting Replacement Components

To help us resolve an issue quickly, customers should provide:

• The applicable order, invoice, or purchase order number;

• The product name;

• The quantity of kits affected;

• A description of the missing, damaged, defective, or incorrect component; and

• Photos of the affected component or materials, when applicable.

For orders involving multiple affected kits, EHDW may request a complete count of the affected components before processing replacements so that the issue can be resolved in a single replacement shipment whenever possible.

Replacement Eligibility

Complimentary replacement components are limited to issues with the condition, completeness, or accuracy of the project kit at the time of delivery.

EHDW does not provide complimentary replacement components for materials that are lost, damaged, incorrectly assembled, altered, or otherwise used after delivery.

If a component is lost or damaged after delivery or during assembly, customers may contact EHDW regarding replacement options. When replacement inventory is available, EHDW may offer individual replacement components for purchase. Availability and pricing may vary by project.

Order Accuracy

Customers are responsible for reviewing and confirming product selections, quantities, shipping information, and other order details before an order is submitted or approved.

EHDW is not responsible for incorrect product selections, quantities, or other order details submitted or approved by the customer.

If EHDW fulfills an order differently from the order confirmed by the customer, EHDW will work with the customer to correct the fulfillment error.

Policy Applicability

This policy applies to all EHDW sales unless different terms are expressly stated in a written agreement between EHDW and the customer.